At Saalonee Holidays, we are committed to ensuring your satisfaction with every aspect of your travel experience. We understand that sometimes plans change, and you may need to cancel or alter your bookings. Below is our refund policy to guide you through this process:
1. Cancellation and Refund Eligibility:
- Flight Tickets: Refund eligibility for flight tickets varies depending on the airline's policies. Some tickets may be non-refundable, while others may be partially refundable with applicable cancellation fees. We will assist you in processing your refund according to the airline's terms and conditions.
- Hotel Reservations: Refund eligibility for hotel reservations depends on the hotel's cancellation policy. Many hotels offer free cancellation up to a certain date, while others may charge a cancellation fee. We will work with the hotel on your behalf to facilitate any eligible refunds.
- Tour Packages: Refund eligibility for tour packages is subject to the terms and conditions outlined in the specific package's cancellation policy. Some packages may allow for full or partial refunds if canceled within a certain timeframe, while others may have non-refundable components. We will provide you with detailed information regarding the cancellation policy for your chosen package.
2. Refund Process:
- To request a refund, please contact our customer service team either by phone or email, providing your booking details and the reason for cancellation.
- Our team will review your request and communicate the applicable refund amount and any associated fees based on the policies of the service providers involved (airlines, hotels, tour operators, etc.).
- Once confirmed, refunds will be processed using the original payment method whenever possible. Please note that the timeline for receiving the refund may vary depending on the payment provider and the policies of the service provider issuing the refund.
3. Non-Refundable Fees:
- Some bookings may include non-refundable fees or charges, such as booking fees, service charges, or processing fees. These fees are non-refundable unless otherwise specified by Saalonee Holidays or the respective service provider.
4. Refund Exceptions:
- In cases of force majeure events, such as natural disasters, political unrest, or other unforeseen circumstances beyond our control, refund eligibility may be subject to the policies of the individual service providers involved. We will make every effort to assist you in navigating the refund process under such circumstances.
5. Refund Policy Updates:
- Saalonee Holidays reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.